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ITSM

ITSM (IT Service Management) is a strategy for delivering, managing, and improving IT services to align with business goals and user needs.

ITOM

ITOM (IT Operations Management) is the practice of managing and optimizing an organization’s IT infrastructure, ensuring availability, performance, and reliability of IT services.

HRSD

HRSD (Human Resources Service Delivery) is a framework for managing and automating HR services, improving efficiency and employee experiences within an organization.

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History

How it all Started!

ServiceNow, founded in 2004 by Fred Luddy, began as an IT service management (ITSM) platform, revolutionizing workflow automation for IT services. With its innovative cloud-based approach, ServiceNow quickly grew, adding features for IT operations management (ITOM) and IT business management (ITBM). Over time, it expanded beyond IT to support HR, customer service, and more, enabling digital workflows across enterprises. Today, ServiceNow is a leading platform for enterprise service management.

Versions of ServiceNow!

Over the course of years, ServiceNow has introduced different versions, each enhancing features, performance, and user experience.Started from Aspen (2011) the first public release focused on ITSM. Here's a list of latest 6 ServiceNow versions, usually named after global cities in alphabetical order: 

San Diego (2022)

Brought a new UI experience and enhanced automation and AI-powered insights.

Utah (2023)

Improved workflows, advanced automation, and enhanced experience for mobile and desktop.

Washington (2024)

Introduces improved automation in security operations and compliance management, ensuring greater resilience and regulatory alignment.

Tokyo (2022)

Focused on enterprise-grade security and operational resilience.

Vancouver (2024)

Focuses on enhanced AI-driven analytics, providing deeper insights.

Xanadu (2024)

Expands ServiceNow’s low-code capabilities, empowering users with more customization and faster deployment of tailored applications.

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